Encountering a 404 error can be frustrating for both shoppers and store owners. At E-Startups Kenya, we recognize the impact it can have on your customers and your business. In this article, we’ll delve into the causes of 404 errors and provide actionable solutions to address them effectively.
Understanding the HTTP Error 404
The HTTP error 404, commonly known as a “404 error,” occurs when a web page corresponding to the entered URL cannot be found. This could be due to the page being deleted or moved without updating the URL, or because of a misspelled URL entry.
Initial Checks to Resolve an HTTP 404 Error
When faced with a 404 error, there are some initial steps you can take to troubleshoot the issue:
- Refresh the Page: Simply refreshing the page (pressing F5) might resolve the error if it was caused by a temporary glitch.
- Clear Browser Cache and Cookies: Clearing the browser cache and cookies can often solve browsing-related issues.
- Check URL Accuracy: Ensure that the URL is correctly spelled and entered.
- Remove Malware: Protect your device from malware and viruses, as they can sometimes interfere with website access.
- Contact Web Host: If the error persists, contact your web host for further assistance and information.
Advanced Diagnostics to Correct HTTP 404 Errors
If basic troubleshooting steps don’t resolve the 404 error, consider these advanced diagnostics:
1) Review Any Deleted Pages
Check if any pages have been deleted from your website. Redirect deleted pages to relevant alternatives, such as the homepage or category pages, to provide users with similar product or service options.
2) Permissions
Ensure that file permissions are correctly set (755 for directories and 644 for files) to avoid authorization-related errors.
3) Problems with .htaccess Files
Check for issues with the .htaccess file, which controls redirections and URL rewriting. Regenerate the .htaccess file if necessary, and ensure that the “Friendly URL” option is activated in PrestaShop.
4) Inaccurate SSL Certificate Configuration
Verify the SSL certificate configuration and ensure proper installation. Force SSL usage for all pages if necessary, and update the .htaccess file accordingly.
By following these steps, you can effectively address HTTP 404 errors on your online store and enhance the browsing experience for your customers. At E-Startups Kenya, our experienced team can assist you in setting up and optimizing your PrestaShop store for maximum performance and customer satisfaction. Contact us today to learn more about our PrestaShop support services and how we can help grow your online business.
